Clear rules before personalized work begins.
Effective October 8, 2026 · Version 2026-10-08-national-v1
Before personalized processing begins
A customer may request cancellation and a full refund before ProudSpot begins personalized processing of the submitted intake or media.
After personalized processing begins
Because ProudSpot is a customized digital service, purchases are generally non-refundable once personalized processing has begun. Exceptions include duplicate or unauthorized charges, ProudSpot’s inability to provide the purchased service, or circumstances where applicable law requires a refund.
Problems with an order
Use the Parent Dashboard support controls or the branded ProudSpot order email once enabled. ProudSpot will review payment, fulfillment and technical records before resolving the request.
Hosting renewal
The optional $20 annual hosting renewal is a separate one-time purchase and is not automatic. If a renewal cannot be matched to a ProudSpot, it is held for review rather than silently applied to the wrong page.